Command What Gets Measured.
This course equips trainers, supervisors, managers, and command staff with a defensible, results-driven framework for managing human performance in complex organizations. Moving beyond paperwork and platitudes, participants learn how to set clear expectations, measure what matters, confront underperformance, and reinforce excellence using evidence-based practices anchored in law, neuroscience, and adult learning.
Designed for leaders who refuse to tolerate ambiguity, this training sharpens executive judgment, strengthens structural authority, and connects daily supervision to measurable outcomes. The result is a workforce aligned with mission, standards, and accountability—because performance is never accidental; it is managed.
Turn to page 5 in the professional manual. Incorporating Steps to Evidence Based Commitment and Results. Develop three Key Performance Indicators to guide Lieutenant Smith to improve performance in Zone 12.
Apply your previously developed Key Performance Indicators (KPIs) (see page 5) to construct a written Plan of Action that enforces accountability and drives measurable improvement.
Instructions:
Review Your KPIs – Identify the performance indicators you created on page 5 that are relevant to evidence-baseD improvement.
Finalize the Action Plan – Write the plan in clear, actionable language. Submit your completed plan as Exhibit A for class discussion and instructor feedback.